Reservations Agent 2022-06-16
We are currently recruiting for a permanent Reservations Agent to join our Central Reservations team based at Dorsett Shepherds Bush Hotel. As a Reservations Agent, you will be an enthusiastic, well-presented individual to play a vital role in the successful growth and development of the company.
The Reservations Agent will primarily take responsibility for inbound reservation enquiries, dealing with agents and guests, hosting property show-arounds, chasing and converting enquiries and some invoicing. You will also assist the guest experience team to ensure guests have truly memorable and seamless stays, supporting across front desk duties when needed.
This is a fantastic opportunity for an independent and confident individual to join an exciting, vibrant and growing company. Dorsett Hospitality International currently operates 2 hotels in London, Dorsett Shepherds Bush & Dorsett City London, with 3 new properties set to open, including an exciting new serviced apartment brand.
The successful candidate will enjoy interacting with guests and agents over the phone, have excellent attention to detail, and a revenue & sales orientated mind-set.
Duties & Responsibilities:
The role involves the following (however not limited to):
- To take reservations in accordance with the agreed Departmental Standard Operating Procedures, ensuring all relevant information is obtained, using block and allocation where applicable.
- To be fully aware of the selling status of the Hotel at all times
- To be able to read and understand the PMS for all revenue streams
- Process non arrivals and cancellations daily and in a timely manner
- Ensure payment and billing is organized and communicated correctly for all reservations
- To discuss any problems regarding bookings with the Reservations Manager, with ideas for appropriately solutions were necessary.
- To be fully conversant with all the Hotel and Company’s facilities.
- To establish and maintain a knowledge of the Hotel’s main competitors and their pricing
- To ensure the delivery of the hotel standards are met by maximizing and exceeding customer expectations at all times
- Inform Reception of any VIP booking/cancellations/amendments on the day of arrival
- Communicates with F&B regarding restaurant reservations
- To process all emails/faxes/letters, sending replies within 24 hours of receipt.
- Inform other departments of relevant information regarding bookings in accordance with the departmental procedure
- Knowledge of OPERA is essential.
In return you will receive:
- Competitive Salary
- Career Development
- 28 Days annual leave
- Free meals whilst on Duty
- Associate discounted rate with our hotels
- Social events
- Pension
- Refer a friend bonus £150 per colleague introduced
- Uniform Dry Cleaned
A bit about us
Dorsett Shepherds Bush is a listed building with 317 rooms, a restaurant, 3 meeting rooms, and an executive lounge. The hotel opened its doors in June 2014 and over the last year gained the reputation of delivering excellent guest experiences in a beautiful hotel with comfortable and well-appointed rooms.
The company has grown by leaps and bounds with hotels across China, Malaysia, Kuala Lumpur, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline. For more information on Dorsett Hospitality International, visit: www.dorsett.com
Dorsett is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please send CV to: ghazala.david@dorsetthotels.com
Thank you for taking the time to apply for an opportunity with Dorsett International. If you do not hear from us within 14 days, unfortunately, your application has been unsuccessful on this occasion. May we take this opportunity to wish you all the best for the future.