Guest Service Manager 2019-08-14

Job Responsibilities:

• To welcome all guests and VIP guests.
• To ensure our customer receive a fast, efficient, friendly service.
• To make daily guest room and public area inspections so as to be thoroughly knowledge able of the areas.
• To ensure all customers queries or requests are handled in polite, friendly, efficient manners.
• To monitor customer feedback and advise management where necessary.
• To use the appropriate nonverbal communication （eye contact, gestures, posture） when communicating with others.
• To observe and evaluate staff on a regular basis and assist them in any way possible.
•  To coordinate with other department to ensure all gusts septic requirements are met during their stay.
• To ensure that a consistent and high level of staff orientation and training is provided.

Job Requirements:

• Fluent English in verbal and written.
• Good in people communication.
• Take initiative and attention.