Front Office Assistant 2019-06-25

Job Responsibilities :-

• To attend to all guests who approach the Front Desk, immediately, cordially and with a smile
• To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters
• To enter all guests folios into the computer immediately and accurately
• To answer the telephone promptly and clearly, ensuring a courteous and friendly manner
• To have a sound knowledge of the company’s Marketing Programmes and Promotions
• Actively sell the hotel to guests to maximise the internal revenue of the hotel
• Ensure all paid-outs and rebated are signed by the Duty Manager
• To handle guest check outs according to the standard procedures

Job Requirements :-

• Possess Secondary School/SPM or “O” level qualifications or higher
• Some working experience in the related field
• Able to work shift, weekends and Public Holiday
• Able to write and communicate in English & Bahasa Malaysia
• Must be confident, matured and presentable
• Pleasant personality and customer focused Good customer service and interpersonal skill
• Positive working attitude